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Shipping policy


Deliveries are made to the address indicated by the User and according to the methods specified in the order summary.
Upon delivery, Users must verify the contents of the package and promptly report any anomalies to the contact details listed in this document or as described in the delivery note. Users may refuse to accept the package if visibly damaged.
Delivery may take place in the countries or territories specified in the relevant section of this Website.
Delivery times are indicated on this Website or during the purchase procedure.
Deliveries are made according to the conditions and within the times indicated on this Website.
Unless otherwise specified, shipping costs are borne by the User.
The risk of loss or damage to the goods passes to the User upon delivery to the courier.

B2B delivery failure

Unless otherwise specified, shipping costs are borne by the User. The Owner is not in any way responsible for any errors, delays (including the case where the User does not collect the goods within the term established by the Owner or the courier), damage or loss of goods after delivery to the courier. If, in the impossibility of delivery, the goods are returned to the Owner, the User is required to bear the costs of the resulting storage. The User is required to arrange a new delivery attempt at their own expense, after agreeing with the Owner suitable timing and retrieval methods. Otherwise, the Owner may, at its discretion, withdraw from the contract or arrange a new delivery attempt at the User's expense. In both cases, the Owner reserves the right to compensation for any damages suffered as a result of non-delivery.